Refund Policy

Last Updated: 16 January 2026

Thank you for choosing Roftr Clouds LLP. This Refund Policy explains when and how refunds are handled for services purchased from us.

1. General Principle (Non-Refundable Time)

Roftr Clouds LLP specializes in custom software development and professional services where resources such as manpower, time and infrastructure are committed as soon as a project starts.

All development time, man-hours and resources spent on a project are billable and are generally non-refundable once work has commenced.

2. Custom Software Development Refunds

Refunds related to custom software projects are handled as follows:

Full Refund Grace Period

A full refund may be issued if the Client cancels the project within two (2) calendar days of making the initial advance payment, provided no development work or resource allocation has started.

Cancellation After 2 Days

If development has started, the advance payment will be applied toward all billable man-hours and resources used up to the cancellation date.

If the advance payment exceeds the billable amount, the excess amount will be refunded.
If the billable amount exceeds the advance payment, the Client is liable for the outstanding balance and no refund will be issued.

Failure to Commence Work

If Roftr Clouds LLP fails to commence the project or provide the first committed demo within the agreed timeframe without proper notification, the Client is entitled to a full refund of the advance payment.

Non-Refundable Payments

The mandatory upfront payments, milestone payments and fees for completed work are non-refundable as they represent billable time and delivered services.

3. Third-Party Services

Payments made for third-party services including domains, hosting, cloud servers, email services, SMS credits and other external services are strictly non-refundable once purchased, activated or provisioned.

Roftr Clouds LLP acts only as a reseller or facilitator and cannot influence third-party refund policies.

4. Refund Process

Request Submission:
Refund requests must be submitted via email to support@roftr.com with relevant project or order details.

Review:
Requests will be reviewed and billable usage calculated within 5 to 7 business days.

Processing:
Approved refunds, if any, will be processed to the original payment method within 7 to 10 business days after approval.